Refund policy

Returns/Refund Policy

Thank you for shopping with RNGmart. Due to the nature of Trading Card Game (TCG) products, all sales are final. Please review our policy below:

1. No Returns or Exchanges

• We do not accept returns or exchanges on TCG products. This includes sealed products, single cards and accessories.
• All sales are considered final once your order has been placed.

2. Live Breaks

• All live break sales are final.
• During live breaks, cards are opened live on stream and allocated according to the specified rules of the event (e.g. by pack, box, or specific teams/cards).
• Once the live break has concluded, no refunds, exchanges, or modifications to the outcome are allowed.
• If there is an error in the live break process (e.g. wrong product opened), we will work with you to resolve the issue fairly.

3. No Refunds

• Refunds are not issued for TCG products unless there is an error on our part (e.g. incorrect item sent).
• If an error occurs, please contact us within 48 hours of receiving your order with your order number and details of the issue.

4. Damaged or Defective Items

• If your product arrives damaged due to shipping or is defective, please contact us at elvan@rngmart.com.au with the subject ISSUE - ORDER# within 48 hours of delivery.
• Include clear photos of the damaged or defective item, as well as the packaging.
• We will assess the situation and may provide a replacement or store credit at our discretion.

We appreciate your understanding and support. If you have any questions or concerns about this policy, please contact us at elvan@rngmart.com.au.